Manufacturers, distributors and builders
A manufacturer's warranty obligation does not end at the invoice. UTS ServicePros takes the claim from intake to a closed, documented record — and carries the field liability that comes with it.
A service request arrives from the manufacturer carrying the homeowner, the service address, the manufacturer's own reference number and a description of the failure with any parts specification. UTS validates it before anything is dispatched, because an incomplete request is the single most common cause of a wasted trip.
Scheduling starts with automated messaging to the homeowner and falls back to a phone call or an email from UTS personnel or the assigned contractor when that does not land. Every contact attempt is logged, so a manufacturer can demonstrate effort even on the claims where the homeowner never answers.
The contractor is matched by proximity to the address, performance record on prior jobs, and qualification for that specific product and failure type. Work is performed, documented, and reviewed before the ticket can close.
Every completed claim produces a time-stamped report of the work performed, the materials used and any observations, delivered to the manufacturer and retained for warranty audits and claims defense. Before and after photographs, diagnostic notes and homeowner sign-off are required by the platform — a job cannot be closed without them.
That record is what turns a warranty program from a cost center into evidence of due diligence. When a claim escalates, the question is rarely whether the repair happened; it is whether anyone can prove what was found, what was done and when.
Field work is performed by independent contractors who run their own insured businesses under signed indemnity agreements naming both UTS and the manufacturer. The manufacturer is not the employer, not the dispatcher and not the party defending a field-service claim.
UTS is not the manufacturer's agent and has no authority to bind it. Contractors have no authority to bind UTS. Those boundaries are contractual, and they are the reason this structure keeps exposure external.
Scope
Questions
By email or through an API integration into the manufacturer's own system. Either way the request needs the homeowner and service address, a contact for scheduling, the manufacturer's reference number, and a description of the failure with any parts specification. Incomplete requests are the most common cause of delay, so they are validated before dispatch rather than after a wasted trip.
The manufacturer, always. UTS documents what is actually wrong with the unit and reports it without bias. Contractors are specifically prohibited from promising a homeowner that a component or unit will be replaced — that decision belongs to the manufacturer alone, and a promise made in the field creates an expectation the manufacturer never agreed to.
It is retained. Each completed job produces a time-stamped record — work performed, materials used, observations, photographs, homeowner sign-off — delivered to the manufacturer and archived for warranty audits and claims defense. The records remain UTS property with the manufacturer licensed to access and use them.
The other service lines
Component-level repair on doors and windows — insulating glass units, operators, balances, rollers, sash and h…
Full unit installation, performed when a manufacturer or builder directs it — a replacement the warranty calls…
An independent, photo-documented assessment of what is actually wrong with the product — written to be used as…