Questions
Three groups of people deal with UTS ServicePros and they want different things. A warranty director is costing a program. A contractor is deciding whether to join. A homeowner is wondering who is knocking. Pick the section that applies.
Who the company is and who it works for.
UTS ServicePros is a third-party warranty service network for door and window manufacturers. Manufacturers, distributors and builders contract UTS to carry their warranty obligation in the field — inspections, component repairs and replacements at the homeowner's address — and to produce a documented record of every visit. The standing service area is the lower 48 states and four western Canadian provinces.
No. UTS ServicePros does not sell home warranties, extended warranties or service contracts of any kind, on doors and windows or on anything else. It performs door and window service: on behalf of the manufacturer when a product is under warranty, or directly for a homeowner whose product is out of warranty. A complaint about a warranty plan or service contract bought with fitness equipment, appliances or electronics belongs to a different, similarly named company.
No. UTS performs service on a manufacturer's behalf under a written agreement, and has no authority to bind that manufacturer to anything. If your product is under warranty, the manufacturer decides what is covered and what the remedy is; UTS carries it out and documents it.
Both, on two different routes. On warranty work the manufacturer is the customer and the homeowner receives the visit, which is why a business-to-business service network carries homeowner reviews: manufacturers judge UTS on whether their customers were treated well. When a door or window is out of warranty, the homeowner is the customer. They request a repair quote directly, agree the scope and price up front, and get the same vetted contractor and the same documentation a manufacturer would.
UTS ServicePros is an assumed name of UTS, LLC, a member-managed Texas company in Richardson that also trades as UTS BuildPros and owns UTS ElectricPros, LLC. A contract with UTS ServicePros is a contract with UTS, LLC.
Since 2007, continuously. United Tech Services began this work in 2007 under National Warranty & Install Services (NWIS). In June 2022 the business moved into UTS, LLC, a veteran-owned company, which acquired the assets of United Tech Services and Complete Install Services from NWIS. The original founders rolled their equity into UTS, LLC and are still in the business.
Evaluating UTS as a warranty service partner.
Three reasons that show up on a balance sheet. Coverage: an in-house team is limited to where you have staff, while a contracted network reaches an address anywhere in the footprint. Cost structure: field service becomes variable rather than fixed headcount, benefits and vehicles. Liability: field work is performed by independent contractors under signed indemnity, so the manufacturer is not the employer and not the party defending a field-service claim.
By contract and by record. Contractors run their own insured businesses and sign indemnity agreements naming both UTS and the manufacturer. Separately, every completed job produces a time-stamped file — photographs, diagnostics, homeowner sign-off — that is the evidence of due diligence a manufacturer needs when a claim escalates years later.
Yes. Claims arrive by email or by API, and status plus the final report can be delivered back into a manufacturer's own CRM. Everything is held in one system of record that the manufacturer is licensed to access.
Every contact attempt is logged — the automated messages, the follow-up calls, the emails. A manufacturer can demonstrate a documented good-faith effort even where the visit never happened, which is often the more useful record of the two.
Yes — 58 manufacturers and distributors have sent UTS work since 2022, across 156 plant and branch locations. It is also the reason cost control works in thin markets: where an address is remote, a visit can be routed alongside other manufacturers' jobs in the same direction so the travel cost is shared rather than charged against a single claim.
Yes, and it has done so outside doors and windows. In 2022 a national residential solar operator engaged UTS ServicePros to coordinate a micro-inverter upgrade across roughly 1,300 homes in multiple states — each one scheduled with the homeowner, assigned to a qualified contractor, and documented on completion. What transfers to a program like that is not product knowledge; it is the intake, the homeowner scheduling, the contractor matching and the completion record, applied at volume.
Two sequential rates that answer different questions. Of the jobs assigned in a year, at least 98% are completed — will these get done. Of those completed, 99% end with a satisfied homeowner — will they get done well. Workers' compensation EMR is 0.59 against a 1.0 industry baseline, and UTS is A rated in ISNetworld with a RAVS 360 audit.
Who performs the work, and what they have already met.
No. They are independent contractors who operate their own businesses, supply their own vehicles, tools and insurance, and are engaged per project. That structure is deliberate: it is what keeps the manufacturer out of an employment relationship and the liability with the party doing the work.
Demonstrated prior experience repairing and installing doors and windows, verified by a staff recruiter. Their own business with general liability and commercial auto coverage, with current certificates supplied. A vehicle able to transport door units and large glass. Daily computer and internet access plus a mobile device for field documentation. Background, insurance and licensing are re-verified annually, not once at onboarding.
By making documentation a precondition rather than a courtesy. Before and after photographs, diagnostic notes and homeowner sign-off are required by the platform, and a Territory Manager reviews the file before a ticket can close. A job that is not documented is not finished, and payment can be held where the conduct standards were not met.
Through the careers page. UTS engages independent door and window contractors for project-based work across the lower 48 and western Canada, and a staff recruiter actively sources in areas where coverage is thin.
If your manufacturer sent us, here is what that means. If your door or window is out of warranty, you can hire UTS directly by requesting a repair quote.
Because the manufacturer of your door or window asked us to. When a warranty claim is filed, the manufacturer sends the request to UTS, and UTS schedules and performs the service on their behalf. You did not hire us and you are not being sold anything.
Not for warranty work. If the manufacturer has accepted the claim, the service is arranged and paid for under that warranty. Work outside what the warranty covers is quoted separately and only proceeds if you agree to it.
Yes. A responsible person aged 18 or over must be at the property while the contractor is on site — no exceptions, and a contractor will not perform work with the homeowner away from the residence. It protects you and it protects them.
Every contractor works wearing a photo identification badge, and your appointment will have been confirmed in advance by phone, text or email. If anyone arrives unannounced or without identification, call UTS on (972) 633-6806 before letting them in.
No, and that is deliberate rather than evasive. The contractor documents what is actually wrong and reports it; the manufacturer decides the remedy. Anyone promising you a replacement on the doorstep is making a commitment the manufacturer never agreed to.
Contractors are required to reach you within three to four business days of receiving the work order. For an inspection, a confirmed date within seven days and the report submitted within fourteen. For a repair, a date within five days of the parts arrival estimate and the work completed within ten.
Flooring, walls and surrounding surfaces protected, and any residue from the work cleaned up before the contractor leaves. Care taken with parking so your driveway, lawn and beds are not damaged and you are not blocked in. No smoking on your property, no alcohol, and no family members or pets brought along.
No. Contractors working for UTS are prohibited from soliciting additional work from a homeowner during a service visit. If you want other work done, that conversation happens separately and never on the manufacturer's time.
Answered in more detail elsewhere
Manufacturers and builders should start a conversation with the team. Homeowners with a scheduled visit should call the service line directly.