Corporate Risk Reduction Partner
The manufacturer's arm for due diligence
When a door or window fails under warranty, UTS ServicePros performs the service on the manufacturer's behalf — and returns a documented, defensible record that the obligation was met.
Vetted independent contractors under indemnity agreement. Photo-documented before and after. Territory Manager review before any job closes.
- 98%
- of assigned jobs completed
- Delivered on time to the manufacturer
- 99%
- satisfaction on completed jobs
- Confirmed with the homeowner
- 250+
- active contractors
- Working at any one time
- 0.59
- workers' comp EMR
- Below the 1.0 industry baseline
- A+
- BBB rating
- A rated in ISNetworld, RAVS 360 audited
Manufacturers, distributors & builders
You need warranty work done and documented
Nationwide field coverage without building an in-house service organization, with the audit record your obligation depends on.
Homeowners
You have a door or window that needs repair
We perform warranty service on the manufacturer's behalf, and quote out-of-warranty repairs directly. Response within 24 hours.
Request a repair quoteRisk protection
Liability moves away from the manufacturer at every tier
Each layer carries its own indemnity obligations, contractual naming requirements, and retained service documentation. The structure reduces exposure to tort claims and produces documentary evidence of manufacturer due diligence.
- TIER 1
Manufacturer
Receives the warranty claim and issues the work order to UTS, shifting the initial service obligation externally while retaining full oversight and visibility.
- TIER 2
UTS ServicePros
Acts as the indemnified service administrator, deploying vetted independent contractors who carry their own business insurance, under indemnity and recordkeeping obligations that run to the manufacturer.
- TIER 3
Independent contractors
Execute inspections, repairs and replacements with the homeowner, under signed indemnity agreements and documentation requirements that must be met before a job can close.
How a service request moves
Intake to audit-ready record
- 01
Intake
Manufacturer submits by email or API.
- 02
Schedule
Assigned within 14 days, contractor matched by region.
- 03
Execute
Vetted contractor performs the work with mobile documentation.
- 04
Quality review
Territory Manager reviews photos, diagnostics and homeowner sign-off.
- 05
Report
PDF record delivered and archived for warranty audit defense.
Scheduling within 14 days and completion within 30 days on average. Inquiry response within 48 hours.
Four service lines for door and window manufacturers
Comprehensive door and window services backed by technology and expertise
Warranty Management
Streamlined warranty claim processing with complete documentation and manufacturer coordination.
Direct Repairs
Expert repair services for doors and windows with certified technicians and quality guarantees.
Installation Services
Professional installation with post-service inspection and digital documentation.
Quality Inspection
Thorough post-installation inspections with detailed reporting and photo documentation.
What a manufacturer is buying
Not just the repair — the record that it happened
- Liability sits with us, contractually
- Every contractor signs an indemnity agreement naming UTS and the manufacturer. The manufacturer is not vicariously liable for field work performed by our network.
- A job cannot close without its documentation
- Before and after photos, diagnostic notes and homeowner sign-off are required by the platform. A Territory Manager reviews the file before the ticket is closed.
- An audit-defensible record, archived
- Each completed job produces a time-stamped PDF, delivered to the manufacturer and retained for warranty audits and claims defense.
- Verified safety, not asserted safety
- A rated in ISNetworld with a RAVS 360 audit, and a workers compensation EMR of 0.59 against a 1.0 industry baseline. Both are independently checkable.
- Compliance re-verified every year
- Background, insurance and licensing are confirmed annually for every contractor in the network — not once at onboarding.
Who you work with
Accountable by name
Matthew Christner
Division President
19 years of founder-led experience in warranty service operations and manufacturer relationships.
Stephen Somers
Warranty Service Manager
Owns service-execution quality and Territory Manager oversight across the network.
Jacob Cowling
Account Manager
Day-to-day manufacturer relationship lead and first point of contact for new programs.
Manufacturers and distributors who contract UTS ServicePros
58 manufacturers and distributors have sent UTS work since 2022, across 156 plant and branch locations. These are some of them.
Every mark shown is used with that company’s permission.
Safety & Compliance Certified
UTS ServicePros holds an A rating in ISNetworld, with RAVS 360 safety-program audit
ISN Number: 400-762912
Partner with UTS ServicePros
Are you a door or window manufacturer looking for a reliable nationwide service partner? UTS ServicePros offers comprehensive warranty, repair, and installation services to support your products and customers across the United States.
What homeowners say after a warranty visit
The manufacturer is the customer. The homeowner is who judges the work.
"UTS ServicePros made our warranty claim process seamless. The technician was professional, and the digital documentation gave us complete confidence."
Sarah Johnson
Homeowner
"Outstanding service quality and transparency. The before/after photos and detailed reports make our property maintenance documentation perfect."
Mike Chen
Property Manager
"Fast, reliable, and professional. They fixed our door issue quickly and provided excellent follow-up documentation."
Lisa Rodriguez
Homeowner
Start a warranty service program
Manufacturers, distributors and builders use UTS ServicePros to carry the warranty obligation in the field without carrying the liability. Tell us what your program needs.