About UTS ServicePros
A third-party warranty service network for door and window manufacturers, distributors and builders, run from Richardson, Texas since 2007. Inspections, repairs and directed installations across the lower 48 states and western Canada.
Founded in 2007 to fulfill the manufacturer’s promise
United Tech Services was founded in 2007, under National Warranty & Install Services, to carry out door and window warranty service on behalf of manufacturers: when a product fails in a customer’s home, UTS sends a vetted contractor to inspect or repair it and returns a documented record of the visit.
The business has operated continuously since 2007, and its original founders are still in it. In June 2022 the business moved into UTS, LLC, a veteran-owned company, which acquired the assets of United Tech Services and Complete Install Services from National Warranty & Install Services; the founders rolled their equity into UTS, LLC. It has run the business since, retaining the operating model, the manufacturer relationships and the field service network built over the preceding fifteen years.
From 2014 to October 2025, UTS completed 126,000+ door and window jobs for 75+ manufacturer, distributor, builder and retail accounts. Its standing service area is the lower 48 states and western Canada.
UTS ServicePros is an assumed name of UTS, LLC, which also trades as UTS BuildPros, a general contractor for commercial construction, metal buildings and multifamily renovation in Texas, Oklahoma and Arkansas. Same company, same Richardson office, different work.
UTS, LLC also owns UTS ElectricPros, an authorized Cummins generator dealer and licensed Texas electrical contractor that sells and installs home standby and commercial generators across Dallas-Fort Worth.
The team
The people accountable for UTS ServicePros programs, and the authors of the articles in the Knowledge Hub. Reach them on (972) 633-6806 or at service@utsservicepros.com.
Matthew Christner
Division President, UTS ServicePros
19 years of founder-led experience in warranty service operations and manufacturer relationships.
Stephen Somers
Warranty Service Manager, UTS ServicePros
Owns service-execution quality and Territory Manager oversight across the network.
Jacob Cowling
Account Manager, UTS ServicePros
Day-to-day manufacturer relationship lead and first point of contact for new programs.
How the work is structured
A manufacturer, distributor or builder sends a service request. UTS validates it, schedules with the homeowner and assigns an independent contractor matched by proximity, performance record and qualification for the product. The manufacturer decides what is warranted and what the remedy is.
Independent contractors under indemnity
Field work is performed by independent contractors who run their own businesses and carry their own general liability and commercial auto insurance, under signed indemnity agreements naming UTS and the manufacturer. Background, insurance and licensing are re-verified every year.
No job closes without its record
Before and after photographs, diagnostic notes and the homeowner’s sign-off are required before a job can close. A Territory Manager reviews the file, and the manufacturer receives a time-stamped PDF of the work performed, the materials used and the contractor’s observations.
Time limits contractors work to
Homeowner contacted within 3–4 business days of the work order; inspection scheduled within 7 days and submitted within 14; repair scheduled within 5 days of the parts ETA. Coverage and response standards.
A defined scope
Inspection, component-level repair with the manufacturer’s own parts, and full unit installation where a manufacturer or builder directs it. UTS does not paint, stain or refinish, and does not carry out engineering evaluation, design analysis or structural assessment.
What the record holds
- The service request as the manufacturer sent it
- Every text, email and call summary with the homeowner
- Time-stamped photographs before and after the work
- Inspection findings covering every issue found, with measurements of installation faults
- Parts fitted and work performed
- Manufacturer installation instructions and warranty terms, when provided
The record, in checkable numbers
From UTS’s own work order history. See the field record.
Safety and compliance you can verify
- A rated in ISNetworld, with a RAVS 360 safety-program audit (ISN 400-762912).
- Workers’ compensation EMR of 0.59, against the 1.0 baseline.
- A+ rated by the Better Business Bureau.
- Contractors re-verified annually for background, insurance and licensing, not only at onboarding.
Talk to the team
Manufacturers, distributors and builders: set up warranty service for your products. Homeowners with an out-of-warranty door or window: request a repair quote.