About UTS ServicePros
Your trusted third-party broker for comprehensive door and window inspection, repair, and replacement services for manufacturers nationwide.
Founded in 2007 to fulfill the manufacturer’s promise
Founded in 2007 with a simple yet powerful mission: to fulfill the manufacturer's promise to homeowners across America. We recognized a critical gap in the door and window industry – manufacturers needed a reliable, nationwide partner to deliver on their warranty commitments.
UTS has operated continuously since 2007. Current ownership acquired the assets of UTS in June 2022 and has run the business since, retaining the operating model, the manufacturer relationships and the field service network built over the preceding fifteen years.
What started as a regional service provider has grown into a trusted nationwide network, serving homeowners and manufacturers across the lower 48 states and western Canada. Our success is built on three pillars: technical expertise, unwavering reliability, and a genuine commitment to customer satisfaction.
Today, we're proud to be the go-to service partner for leading door and window manufacturers, handling everything from routine warranty work to complex repairs and installations. Every service call is an opportunity to demonstrate why manufacturers and homeowners alike trust UTS ServicePros.
The service arm for door and window manufacturers
We serve as the trusted service arm for leading door and window manufacturers, ensuring their warranty commitments are fulfilled with precision and professionalism.
Risk Mitigation
Comprehensive liability coverage and bonded technicians protect manufacturers from service-related risks.
Documentation
Detailed service reports and photo documentation ensure complete transparency and accountability.
Brand Protection
Professional representation that upholds and enhances your brand reputation in every customer interaction.
Due Diligence
Thorough vetting processes and quality assurance protocols ensure consistent service excellence.
Secure Field Service Recordkeeping
Access and audit capability with secure retrieval for manufacturers to demonstrate diligence, warranty compliance, and defense against product liability claims.
Service Request Intake
Capturing all details provided by the manufacturer regarding homeowner claims with complete documentation and tracking.
Communication Logs
Recording all AI-driven text messages, emails, and phone call summaries with homeowners for complete communication history.
Photographic Evidence
Time-stamped, technician-provided photographs of issues before and after service for visual documentation and proof of work.
Inspection Reports
Complete reports validating issues observed and documenting all attempted remedies with detailed technical assessments.
Service Documentation
Records of all service actions including parts installed, repairs made, or products replaced with complete work history.
Manufacturer Documents
Retention of manufacturer-issued technical guidelines, installation instructions, and warranty terms when provided.
What a manufacturer gets that an in-house team cannot match
We're not just another service company. We're your partner in maintaining the manufacturer's promise.
Manufacturer Certified
Our technicians are trained and certified by leading door and window manufacturers, ensuring expert service that maintains your warranty.
Nationwide Coverage
With a network of certified technicians across the country, we provide consistent, high-quality service wherever you are.
Fast Response
We understand that door and window issues can't wait. Our team responds quickly to get your service scheduled and completed.
Dedicated Support
From initial contact to job completion, our customer support team is here to ensure a smooth, hassle-free experience.
Warranty Management
We handle all the paperwork and coordination with manufacturers, making warranty claims simple and stress-free.
Quality Guaranteed
Every job is backed by our commitment to quality and customer satisfaction. We don't consider the job done until you're completely satisfied.
Risk Management & Brand Defense
Access and audit capability with secure retrieval for manufacturers to demonstrate diligence, warranty compliance, and defense against product liability claims.
Risk reduction through contractual structure
Field work is performed by independent contractors who run their own insured businesses, under signed indemnity agreements naming both UTS and the manufacturer. Liability for field services stays external to the manufacturer by contract, not by assurance.
Comprehensive Documentation for Defense
UTS's repository of service requests, communications, inspection reports, and photographic evidence provides manufacturers with an accessible, defensible record of warranty fulfillment.
Proven Due Diligence in Warranty Execution
UTS's processes allow manufacturers to validate and document their efforts to meet warranty obligations, significantly strengthening defense against tort and product liability claims.
Shielding Brand Reputation
Every service completed and recorded through UTS ServicePros reinforces the manufacturer's promise of quality and responsive service, protecting long-term brand integrity.
One platform connecting manufacturers, retailers and homeowners
We exist to simplify and elevate warranty service nationwide — connecting homeowners, retailers, and manufacturers through a unified platform that delivers speed, transparency, and verified results.
Whether it's a warranty claim, post-installation inspection, or a direct homeowner repair request, our process ensures clarity, confidence, and customer satisfaction.
What Sets Us Apart
- Network of background-checked, insured technicians
- Complete digital documentation with before/after photos
- Secure, access-controlled cloud storage with audit retrieval
- Local expertise with national reliability
How UTS ServicePros decides
The principles that guide every decision and interaction
Veteran-Operated Integrity
Built on trust, discipline, and service excellence that defines every interaction with our customers and partners.
Precision & Reliability
Every repair meets the gold standard of quality with meticulous attention to detail and consistent results.
Professional Excellence
Background-checked, insured technicians trained to deliver unmatched professionalism in every service call.
Total Transparency
Complete documentation and traceability with digital records stored securely for accountability.
The record, in checkable numbers
Delivering excellence across the nation
Safety & Compliance Certified
Our commitment to safety and quality is demonstrated through our comprehensive certifications and industry memberships. As an ISNetworld member contractor, we maintain the highest standards of safety, compliance, and operational excellence.
Every technician on our team is fully certified and undergoes continuous training to stay current with manufacturer specifications, safety protocols, and industry best practices. We're not just meeting standards – we're setting them.
OSHA Compliant
Full compliance with safety regulations
Annually Re-Verified
Contractor background, licensing and coverage confirmed every year
Manufacturer Certified
Authorized by leading brands
Background Checked
All technicians fully vetted
Talk to the team about a warranty program
Experience the difference that veteran-operated integrity and cutting-edge technology can make for your door and window service needs.