How We Deliver Excellence
Our comprehensive 6-step process ensures every warranty service request is handled with professional precision, complete compliance, and manufacturer brand protection.
Our Proven Process
Every step is designed to protect your brand, satisfy your customers, and provide complete documentation for legal and warranty compliance.
Service Request Intake
Manufacturers submit requests via email or API. Each is assigned a case number and reviewed by our intake team.
Key Features:
- Case number assignment and tracking
- Initial warranty verification
- Service type classification
- Priority level assessment
Scheduling & Coordination
A UTS scheduler or AI assistant contacts the homeowner, confirms availability, and coordinates with an insured, pre-contracted contractor.
Key Features:
- Homeowner contact and scheduling
- Contractor assignment and dispatch
- Service window confirmation
- Special requirements coordination
Field Execution
The contractor uses our mobile app to answer structured questions, upload before and after photos, document parts used and work performed.
Key Features:
- Mobile app documentation process
- Before and after photo capture
- Parts inventory and usage tracking
- Work completion verification
Quality Assurance Review
A territory manager reviews all work for completeness, compliance, and brand standards before final approval.
Key Features:
- Territory manager inspection
- Brand compliance verification
- Quality standards assessment
- Final approval confirmation
Reporting and Archive
A final PDF report is sent to the manufacturer, and data is archived indefinitely for warranty audits and claims defense.
Key Features:
- Comprehensive PDF report generation
- Manufacturer notification and delivery
- Permanent data archival
- Audit trail documentation
Legal & Risk Management
All contractors operate under contracts that indemnify both UTS and the manufacturer, with service records that support due diligence.
Key Features:
- Contractor indemnification coverage
- Legal compliance verification
- Risk mitigation protocols
- Due diligence documentation
Why Our Process Works
Built on years of experience and refined through thousands of successful warranty service completions.
Brand Protection
Every service maintains your brand standards and reputation through quality oversight.
Fast Response
Nationwide network ensures rapid response times across all 50 states.
Complete Documentation
Comprehensive records for warranty compliance and legal protection.
Expert Network
Pre-vetted, insured contractors with proven track records in warranty service.
Technology That Delivers
Our proprietary mobile app and management systems ensure every job is completed to specification with full documentation and quality control.
Mobile Field App
Contractors document every step with photos, parts, and completion verification
CRM Integration
Seamless connectivity with manufacturer systems and databases
Real-time Reporting
Live updates on job status, completion rates, and quality metrics
Ready to Experience the Difference?
Let us show you how our proven process can enhance your warranty service delivery and protect your brand.