The manufacturer's arm for due diligence
Door and window warranty service for manufacturers and distributors
UTS ServicePros is a third-party warranty service provider. When a door or window fails under warranty, a vetted independent contractor inspects or repairs it on the manufacturer's behalf, anywhere in the lower 48 states and western Canada, and the manufacturer gets a documented record of the visit.
Contractors under indemnity agreement. Photo-documented before and after. Territory Manager review before any job closes. Homeowners with an out-of-warranty door or window can request a repair quote.
- 98%
- of assigned jobs completed
- Delivered on time to the manufacturer
- 99%
- satisfaction on completed jobs
- Confirmed with the homeowner
- 126,000+
- jobs completed
- Since 2014, in all 50 states
- 0.59
- workers' comp EMR
- Below the 1.0 industry baseline
- A+
- BBB rating
- A rated in ISNetworld, RAVS 360 audited
Manufacturers, distributors & builders
You need warranty work done and documented
Nationwide field coverage without building an in-house service organization, with the audit record your obligation depends on.
Homeowners
You have a door or window that needs repair
Under warranty, start with your manufacturer: they dispatch the repair and we carry it out. Out of warranty, or with the part covered but not the labor, we quote foggy glass, door adjustment and other repairs directly. How a warranty visit works for homeowners.
Request a repair quoteRisk protection
Liability moves away from the manufacturer at every tier
Each layer carries its own indemnity obligations, contractual naming requirements, and retained service documentation. The structure reduces exposure to tort claims and produces documentary evidence of manufacturer due diligence.
- TIER 1
Manufacturer
Receives the warranty claim and issues the work order to UTS, shifting the initial service obligation externally while retaining full oversight and visibility.
- TIER 2
UTS ServicePros
Acts as the indemnified service administrator, deploying vetted independent contractors who carry their own business insurance, under indemnity and recordkeeping obligations that run to the manufacturer.
- TIER 3
Independent contractors
Execute inspections, repairs and replacements with the homeowner, under signed indemnity agreements and documentation requirements that must be met before a job can close.
How a service request moves
Intake to audit-ready record
- 01
Intake
Manufacturer submits by email or API.
- 02
Schedule
Assigned within 14 days, contractor matched by region.
- 03
Execute
Vetted contractor performs the work with mobile documentation.
- 04
Quality review
Territory Manager reviews photos, diagnostics and homeowner sign-off.
- 05
Report
PDF record delivered and archived for warranty audit defense.
Scheduling within 14 days and completion within 30 days on average. Inquiry response within 48 hours.
Four service lines for door and window manufacturers
Under a manufacturer’s warranty, or billed direct when the product is out of warranty
Warranty Management
Claims taken from the manufacturer’s service request to a closed, documented record.
Direct Repairs
Component-level repair of glass units, sash, hardware, weatherstripping and door slabs, with the manufacturer’s own parts.
Installation Services
Full unit replacement when a manufacturer or builder directs it, documented like any claim.
Quality Inspection
Independent, photo-documented inspections that record every issue found, for the manufacturer’s decision.
What a manufacturer is buying
Not just the repair — the record that it happened
- Liability sits with us, contractually
- Every contractor signs an indemnity agreement naming UTS and the manufacturer. The manufacturer is not vicariously liable for field work performed by our network.
- A job cannot close without its documentation
- Before and after photos, diagnostic notes and homeowner sign-off are required by the platform. A Territory Manager reviews the file before the ticket is closed.
- An audit-defensible record, archived
- Each completed job produces a time-stamped PDF, delivered to the manufacturer and retained for warranty audits and claims defense.
- Verified safety, not asserted safety
- A rated in ISNetworld with a RAVS 360 audit, and a workers compensation EMR of 0.59 against a 1.0 industry baseline. Both are independently checkable.
- Compliance re-verified every year
- Background, insurance and licensing are confirmed annually for every contractor in the network — not once at onboarding.
Who you work with
Accountable by name
Matthew Christner
Division President
19 years of founder-led experience in warranty service operations and manufacturer relationships.
Stephen Somers
Warranty Service Manager
Owns service-execution quality and Territory Manager oversight across the network.
Jacob Cowling
Account Manager
Day-to-day manufacturer relationship lead and first point of contact for new programs.
Manufacturers and distributors who contract UTS ServicePros
58 manufacturers and distributors have sent UTS work since 2022, across 156 plant and branch locations. These are some of them. More about UTS ServicePros.
Every mark shown is used with that company’s permission.
What their work orders show: the components that fail, ranked
Safety & Compliance Certified
UTS ServicePros holds an A rating in ISNetworld, with RAVS 360 safety-program audit
ISN Number: 400-762912
Partner with UTS ServicePros
Door and window manufacturers, distributors and builders contract UTS ServicePros to inspect, repair and, where directed, install their products in customers’ homes, and to document every visit.
What homeowners say after a warranty visit
On warranty work the manufacturer is the customer and the homeowner judges the work. Out of warranty, homeowners hire us directly.
"UTS ServicePros made our warranty claim process seamless. The technician was professional, and the digital documentation gave us complete confidence."
Sarah Johnson
Homeowner
"Outstanding service quality and transparency. The before/after photos and detailed reports make our property maintenance documentation perfect."
Mike Chen
Property Manager
"Fast, reliable, and professional. They fixed our door issue quickly and provided excellent follow-up documentation."
Lisa Rodriguez
Homeowner
Common questions
- What does UTS ServicePros do?
- UTS ServicePros is a third-party warranty service provider for door and window manufacturers, distributors and builders. When a product fails under warranty, a vetted independent contractor inspects or repairs it at the home on the manufacturer’s behalf, and the manufacturer receives a documented record of the visit. The business was founded in 2007 as United Tech Services, still has its original founders, and operates from Richardson, Texas.
- Where does UTS ServicePros provide service?
- The standing service area is the lower 48 US states and western Canada (British Columbia, Alberta, Saskatchewan and Manitoba). Alaska and Hawaii have been served on past programs but are not part of the routine footprint.
- Can a homeowner hire UTS ServicePros directly?
- Yes, when the door or window is out of warranty, or when the manufacturer covers the part but not the labor. Request a repair quote with photos of the problem; scope and price are agreed and prepaid before the work is scheduled. If the product is under warranty, start with the manufacturer, who dispatches the repair.
- Who decides whether a door or window is repaired or replaced?
- On a warranty claim, the manufacturer. UTS diagnoses, documents and performs what the manufacturer approves, and contractors are prohibited from promising a homeowner a replacement.
- What repairs does UTS ServicePros perform?
- Component-level door and window repair: insulating glass units with failed seals, casement and awning operators, balances, sash and hardware, weatherstripping, entry door slabs, adjustable sills and corner seal pads, multipoint locks and sliding door rollers. Full unit installation is performed when a manufacturer or builder directs it. UTS does not paint, stain or refinish.
Start a warranty service program
Manufacturers, distributors and builders use UTS ServicePros to carry the warranty obligation in the field without carrying the liability. Tell us what your program needs.